Guest Relations Agent - Moxy Athens City at SWOT Hospitality Management Company

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Problem Solving, Communication, Relationship Building, Hospitality, Service Delivery, Proactive Attitude, Luxury Market Experience, Team Collaboration, Guest Satisfaction, Local Knowledge, Dynamic Approach, Supportive Environment, High-End Service, Self-Motivated

Industry

Hospitality

Description

SWOT Hospitality is seeking to recruit for the Moxy Athens City Hotel, Guest Relations Agent About the role: To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span. Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results. Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel. Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution. Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business. Assist with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience. Able to evaluate and select among alternative courses of action quickly and accurately Track record of experience in the luxury end of the market Area hotel experience and / or knowledge is highly desirable. The ability to improve and maintain high service standards A self-motivated, driven, results orientated, and proactive attitude is required. Great communicator and a genuine people person Have a sincere love for hospitality and passion for high-end service delivery, guest focused individual. Hands-on approach to all aspects of the role. Dynamic, Friendly and Supportive working environment Opportunities for career development within the company Work with the best professionals in tourism industry why SWOT... We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts. We are laser focused on hospitality strategic and financial advisory with an impeccable track record. We will give you the opportunity to work with the best practitioners from the Greek hospitality market. We offer stability and career prospects on a transparent working environment. We work with the best professionals in the tourism industry.

Responsibilities

The Guest Relations Agent acts as an ambassador for the hotel, addressing guest compliments and complaints while ensuring their needs are met. They build relationships with guests and the local community to optimize business opportunities and maintain high service standards.