Outpost, a Whistler-based vacation rental management company, is committed to innovation and delivering exceptional service to both our guests and property owners. The dynamic nature of the vacation rental industry ensures we’re always engaged and energized. As we continue to grow, we’re seeking talented individuals to join our team.
We are looking for a Guest Relations Agent who is motivated, fun, and smart.
The Guest Relations Agent will work as the main point of contact with guests arriving, while in-house, and through departure. The Guest Relations Agent will act as the quarterback within the Outpost team to assist guests with questions and issues that may come up throughout their stay. Helping our guests create their best Whistler experience and receiving the best service possible all the way up until their departure is the goal of the position. You will work closely with other members of the Guest Services Team, Revenue Management, our Property Inspectors, Owner Relations, Maintenance and Cleaning Teams to ensure all the pieces are in place for our guests to make the most of their vacation in Whistler and Vacation Rental experience with Outpost.

Ideal candidate

• Excellent communication and interpersonal skills
• Excellent problem solver with a can-do attitude
• Knowledge of the Whistler area is an asset
• Front desk/Guest Services experience in a hotel/property management is a plus
• Great time management and multitasking abilities
• Works well under pressure and handles high-stress situations
• Availability to work all day on weekends

Perks

• Staff housing may be available
• Ski pass winter season (Full-time)
• Extended Health benefits after 3 months
• Flexible schedule that allows for skiing/riding most mornings
• The ability to grow with the company
• A fun team who enjoy working together to build a great local company

Job Types: Full-time, Seasonal
Pay: $23.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Application question(s):

• Do you have secure housing in Whistler? If not, are you able to commute to Whistler daily?
• Will you be able to work weekends?
• Are you a Canadian citizen/a valid Canadian Work Permit?
• Do you need staff housing?

Work Location: In perso

Please refer the Job description for details