Guest Relations Agent (Saudi National) at Accor

King Abdullah Economic City, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out, Cashiering, Foreign Exchange, Night Audit, Reservation Handling, Complaint Resolution, Key Card Issuance, Mail Handling, Information Counter, Business Center Assistance, Rate Codes Knowledge, VIP Services, Log Book Review, Interdepartmental Coordination, Guest Comment Review

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink) Register and process check in/out for all VIPs guests efficiently and professionally. Escort VIP gussets to their rooms. Update guest information into the computer after a complete check in. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously. Follow up with Bell desk regards shuttle Bus. Daily courteous calls to VIP rooms, so too with other guests. Report any unusual occurrences or requested to manager. Be aware of the hotel accident Prevention Policies. Ensure the cleanliness and neatness of front office area. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs. Re-announce VIP rooms to Housekeeping and F&B departments. Check if all departure details for the day have been taken, as well as for the next day. To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays. Check VIP rooms after amenities are placed. Coordinate with the lobby manager regards arrival & departure transport arrangements for the day. File daily guest relations report and documents systematically. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs. Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action. To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary. Qualifications University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel. Additional Information Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The agent is responsible for managing all aspects of VIP guest arrivals and departures, including room allocation, processing check-in/out efficiently, and ensuring all special requests are met with courteous service. Duties also encompass cashiering, handling walk-in and call-in reservations, resolving guest complaints, and maintaining meticulous records and coordination with other hotel departments.