Guest Relations Agent (Security) at The Standard Spa, Miami Beach

Miami Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

18.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Experience, Communication Skills, Customer Service Skills, Organization Skills, Teamwork, Problem Solving, First Aid Certification, CPR Certification, Bilingual, Video Surveillance, Incident Reporting, Patrol Skills, Safety Practices, Documentation Skills, Law Enforcement Collaboration, Proactive Approach

Industry

Hospitality

Description

Job Details Job Location: The Standard Spa, Miami Beach - MIAMI BEACH, FL Position Type: Full Time Salary Range: $18.00 - $18.00 Hourly Job Shift: Any Description SUMMARY OF DUTIES: Responsible for ensuring the overall safety and security of the hotel, garage, employees and guests. Promote and support a safe environment for staff and guests. Respond to, investigate and report on all complaints, incidents, or accidents reported by guests or staff. JOB RESPONSIBILITIES: Maintain accurate account of complaints, incidents and accidents. Thoroughly document all activities on an hourly basis in the daily security log. Maintain an accurate record of all noise complaints made by neighbors. Respond to all calls for assistance. Perform frequent patrols of hotel property to ensure the safety of employees, guests, patrons and their vehicles. Communicate all relevant information to Guest Relations Manager and Manager on Duty. Monitor video surveillance equipment. Maintain lost and found department. Enforce safety practices, hotel policies and state liquor laws. Works closely with law enforcement when necessary. Conduct oneself in a professional manner at all times. Be proactive and productive without constant supervision. Successfully partner with other departments (valet, front desk, housekeeping, and F&B) to provide a seamless guest experience. Assist Department Heads with any special requests. Facilitate the removal of guests and/or patrons that pose a threat to the safety and security of the staff or others in a nonviolent and appropriate manner. Maintain access to all critical phone numbers and information, (i.e., Sheriff, Marsh, Midway Hospital, Citizens Medical, etc.) Perform other duties, projects, responsibilities as requested. Qualifications JOB REQUIREMENTS: Previous security experience in a nightclub or entertainment environment preferred. Ability to work alone and within a team. Working knowledge of common computer programs. Proficiency in English language, including written, verbal and reading. Bilingual a plus. Ability to effectively communicate with guests, staff, management and law enforcement. Strong organization, communication and customer service skills. Successfully pass a background check. Guard Card training required. First aid and/or CPR certification preferred. Physical Requirements: Ability to stand for long periods of time. Work in variable weather conditions Ability to lift 25 lbs.

Responsibilities

The Guest Relations Agent is responsible for ensuring the safety and security of the hotel, employees, and guests. This includes responding to incidents, maintaining security logs, and collaborating with other departments to enhance guest experiences.