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Guest Relations Agent at Sige Relais Chateaux

Grad Stari Grad, , Croatia -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Communication, Problem Solving, Reservation Management, Administrative Tasks, Team Coordination, Complaint Handling, Organizational Skills, Warm Welcoming, Service Delivery, Lobby Management, Information Provision, Attention to Detail, Professionalism, Local Culture Awareness

Industry

Hospitality

Description

Company Description Luxury is Maslina’s standard, authenticity its core value, and people its beating heart. With a mindful team spirit, we promise to leave a legacy for future generations driven by humbleness and respect for guests, people, the local culture, and the environment. Job Description Welcoming guests with warmth and professionalism, ensuring a memorable first impression. Providing information about resort services and handling guest inquiries and special requests. Coordinating with all departments to ensure smooth service delivery and guest satisfaction. Managing reservations (SPA, restaurants, transportation) and assisting with general hotel services. Handling guest complaints with care and resolving issues promptly. Maintaining a clean, organized, and presentable reception and lobby area. Answering and directing phone calls, managing mail, and performing basic administrative tasks. Keeping accurate records and supporting day-to-day reception operations as needed.

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Responsibilities

The Guest Relations Agent is responsible for welcoming guests and ensuring a memorable first impression while managing inquiries and special requests. They coordinate with various departments to ensure smooth service delivery and handle guest complaints effectively.