Guest Relations Agent Vacancy available at The Crown at Woodbridge
The Crown at Woodbridge,
Thoroughfare,
Woodbridge,
IP12 1AD
Following ongoing developments to our online offering for guests, allowing them to use self-service tools and a centralised hub of expertise, we are pleased to offer an opportunity for a Guest Relations Agent in our newly rebranded Guest Relations Team based at The Crown in Woodbridge.
Responsible for answering calls for all six hotels and directing them appropriately, you will also maximise reservations revenue, convert guest enquiries and deliver exceptional customer service to all our guests making reservations within The Hotel Folk.
The successful candidate must have a minimum of grade C GCSE (or equivalent) in Maths and English Language and have a minimum of 2 years’ previous experience both in sales as well as roles where customer service is a key focus, ideally in hotels.
You will be IT literate with excellent MS excel and word skills.
You will also ideally have previous experience of using Guestline or a similar hotel system.
You must be able to demonstrate highly developed interpersonal and sales skills and have an excellent telephone manner. The ability and knowledge to follow robust business processes as well as excellent organisational skills are key, as is the capacity to remain calm under pressure and use initiative when appropriate.
Finally, you must possess excellent listening skills and the ability to develop good relationships with guests, third parties and other hotel teams.
The role requires working 3 out of 4 weekends over 16 hours per week with some weekday and holiday cover.
Opening hours will be 8:30am - 9pm weekdays and 8:30am 7pm on weekends on a rota basis .
For further info or if you would like an informal chat about the
opportunity, please contact Alice Iles on alice.iles@thehotelfolk.co.uk
To apply please send your CV and covering letter to careers@thehotelfolk.co.uk by Friday 21st February 2025

Please refer the Job description for details