Guest Relations Agent at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

2505.04

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Skills, Customer Service, Cash Handling, Conflict Resolution, VIP Guest Management, Organizational Skills, Communication Skills, Leadership Skills, Proactive Problem Solving, Teamwork, Dutch Fluency, English Fluency

Industry

Hospitality

Description

With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel. Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout. Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'. We are currently recruiting for a passionate and enthusiastic colleague! Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply! What are your responsibilities? For our Guest Relations Officer position we are looking for a person who enjoys working with people and who has excellent “hospitality skills”. Your main tasks will be handling the check in- and out of our guests, handling guest complaints and compliments, cash handling & handling other requests from our guests. Also you will handle VIP arrivals, special requests and treatments for guests. What makes you the perfect fit? You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. You enjoy working with people and work well in a team. You have great organizational-, communication- and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus. To be eligible for this position you… * Have or pursuing a degree in hospitality and you have experience in the Front Office of an international hotel chain * Have experience in customer service * Can communicate preferable fluently in Dutch and English, another language is of course a plus * Are willing to work morning, evening (AM/PM), and weekend shifts * Are pro-active and reliable * Are most of all, creative! What do you get in return? The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer: * Special discounted rates for 10.000+ Marriott hotels worldwide for you, your family and friends; * Monthly gross salary of €2505,04; * Personal coaching & training to support you in your day-to-day job; * Career possibilities within Marriott International; * You can make use of our gym for free. To get a good work out before our after your shift. * Travel allowance of € 0,23 cents per kilometer; * 25 paid vacation days per year; * Professional uniform provided by the hotel; * Access to our Marriott Benefits at Work Platform; * Discounts at top restaurants in Amsterdam through our partnership with Luxury Hotels of Amsterdam. * Possibility for an attractive referral bonus program * A ‘Sprit to Serve’, get rewarded for bringing excellent service through positive reviews; * A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year; * A professional environment to work in; * Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings. For more information about the Amsterdam Marriott Hotel please have a look on our website; www.amsterdammarriott.com [http://www.amsterdammarriott.com]. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #LI-IP1 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Manage guest check-in and check-out processes while handling complaints, compliments, and special requests. Coordinate VIP arrivals and provide high-quality service to ensure a memorable guest experience.