Guest Relations Agent at Westgate Resorts

Kissimmee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

16.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Inquiries Response, Service Coordination, Luggage Handling, Transportation Management, VIP Services, Interdepartmental Communication, Workflow Monitoring, Resort Knowledge, Lobby Ambassadorship, Problem-Solving, Multitasking, Organizational Abilities, Communication Skills, Golf Cart Operation, Van Driving

Industry

Hospitality

Description

Company Description Pay Rate: $16/hour - If you're looking for a more flexible way to get paid, we have DailyPay available. Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description Join our hospitality team as the go-to support for guest experience at our resort. In this customer-focused role, you’ll respond to guest inquiries, coordinate services such as luggage and transportation, and collaborate with front desk and resort departments to ensure a seamless arrival and departure experience. As a Guest Relations Agent, you will: Respond promptly to guest inquiries, requests, and concerns. Coordinate and assign bell services for luggage, room changes, and deliveries. Communicate effectively with team members and departments to ensure smooth operations. Oversee luggage handling, storage, and security procedures. Manage transportation requests and support VIP and special guest services. Act as a liaison between guests and resort departments to enhance the guest experience. Monitor workflow during peak check-in and check-out periods. Maintain knowledge of resort amenities, policies, and local attractions to assist guests. Serve as a lobby ambassador to ensure a welcoming and efficient arrival and departure experience. Perform other duties as assigned. Qualifications Stand for long periods of time On many occasions, must be able to withstand prolonged exposure to sunlight. Strong communication skills (verbal & written) for guest interactions and team coordination. Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests. Problem-solving skills to address guest concerns or logistical challenges. Flexible schedule, including weekends, holidays, and evenings. Basic Microsoft Office and computer knowledge Valid Florida Driving Licenses: able to drive a golf cart vehicle, up to 15-passenger van with the passage following safety guidelines Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45803-WG VacationVillas Resort Career Site Category: Resort Operations Compensation: USD 16 - USD 16 - hourly

Responsibilities

This role involves being the primary support for guest experience by promptly responding to inquiries, requests, and concerns while coordinating essential services like luggage and transportation. Agents must collaborate across resort departments to ensure seamless arrival and departure processes for all guests.