Guest Relations Agent at White Pearl Hospitality

Ia Municipal Unit, Aegean, Greece -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Communication Skills, Problem-Solving, Multitasking, Adaptability, Guest-Centric Mindset, Professional Demeanor, Hospitality Standards, Event Planning, Administrative Tasks, Hotel Management Systems, Proactive Approach, Feedback Handling, Follow-Up, Local Knowledge

Industry

Hospitality

Description

WP Hospitality Group is a leading tourism enterprise focused on providing exceptional customer service and creating unforgettable experiences for our guests. We value our employees and recognize that they are crucial to our success. Our company owns and operates several luxury properties in Santorini, including White Pearl Villas, White Pearl Cavalieri, Elysian Santorini, and Elysian Retreat. In addition, we have sister companies, Luno Cafe in Oia, Lefkes Restaurant in Finikia, Above Bistro in Imerovigli and Lucky 8 Sunreef Power Catamaran, that further enhance our guests' experience. White Pearl Hospitality is seeking a passionate and customer-oriented Guest Relations Agent to join our team for the 2025 season (April-October). In this role, you will be responsible for creating memorable experiences for our guests while fostering positive relationships throughout their stay. Responsibilities: Welcome and greet guests upon arrival, ensuring a smooth check-in process. Provide information regarding hotel services, amenities, and local attractions, customizing suggestions to fit guests’ needs. Anticipate guest needs and be proactive in addressing any concerns or requests. Maintain a positive and professional demeanor at all times, exemplifying the hospitality standards of the hotel. Handle guest feedback and complaints professionally, ensuring timely resolution to enhance guest satisfaction. Collaborate with various departments to ensure guest requests and preferences are met promptly. Record and manage guest preferences in the property management system. Assist in planning and organizing special events and activities for guests. Conduct follow-ups with guests throughout their stay to ensure their needs are being met. Support the front desk team with administrative tasks as needed. Previous experience in guest relations or a customer service role within the hospitality industry. Strong interpersonal and communication skills. Exceptional problem-solving abilities and a guest-centric mindset. Ability to multitask and remain calm under pressure through adaptability. Proficiency in English; knowledge of additional languages is a plus. Familiarity with hotel management systems and software. Flexibility to work varying shifts, including weekends and holidays. A passion for delivering exceptional service and creating wonderful experiences for guests. Training & Development Housing (if requested) Shift Meal Tips Discounts in hotels and restaurants of White Pearl Hospitality Group Check out our company's culture and if you believe that our principles fit your mentality apply today!

Responsibilities

The Guest Relations Agent will welcome guests, provide information about hotel services, and ensure a smooth check-in process. They will also handle guest feedback and collaborate with various departments to meet guest requests.