Guest Relations Ambassador at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Public Relations, Complaint Management, Communication, Teamwork, Flexibility, Event Coordination, Attention to Detail, Confidentiality, Problem Solving, Time Management, PMS Usage, Logbook Management, VIP Awareness, Promoting Loyalty Programs

Industry

Hospitality

Description

Company Description Sofitel Al Hamra Beach Resort Job Description To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures. To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements. To personally welcome guests and escort them to their rooms, outlets or other public areas as requested. To offer welcome drinks and towels to check-in guests at the reception. To present the outlets and describe the hotel services to the guest and to promote the internal activities and events. To ensure uncompromising levels of cleanliness and maintenance through own responsibility. To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly. To use the proper telephone etiquette as per Sofitel standards. To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships. To ensure that the privacy of the guests and the confidentiality of the information is respected. To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it. To call the Guest Experience Manager or Front Office Manager for advice in serious cases or if an approval is required. To be fully aware of and to report all guest comments or complaints. To do a proper filing and handover between the shifts. To be aware of all VIPs visiting or staying in the hotel. To properly use all the equipment and PMS. To daily read the logbook and to sign it and update the activity reports. To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news. To attend a daily line up briefing with the guest relation team to recapitulate tasks and activity. To promote the Accor loyalty programs. To maintain an atmosphere of high morale and a happy working relationship among the team. To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department. To carry out any other reasonable duties as assigned by the Guest Experience Manager and the Front Office Manager.

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Responsibilities

The Guest Relations Ambassador is responsible for providing personalized service to guests and assisting with their needs. This includes welcoming guests, managing complaints, and promoting hotel services and events.