ADDITIONAL INFORMATION

Job Number25139215
Job CategoryRooms & Guest Services Operations
LocationSt. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

• Greet guests warmly with eye contact, a smile, and by name when possible
• Address guest needs professionally, positively, and promptly
• Anticipate guest preferences and act on them proactively
• Stay informed about local events and attractions to share with guests
• Engage guests in conversations about their stay and local offerings
• Support team members to ensure smooth guest service coverage
• Handle luggage tagging, storage, and retrieval with proper claim tickets
• Be aware of guest arrival details and prepare accordingly
• Record and act on guest preferences for personalized service
• Welcome guests upon arrival and assist with rooming
• Respond to special requests and follow up to ensure satisfaction
• Read guest cues to tailor interactions appropriately
• Open doors and assist guests entering or leaving the property
• Provide VIP Eurostar service to Chambers Suite guests
• Assist with vehicle arrivals/departures and luggage handling
• Escort guests to rooms and offer a personalized welcome
• Inform guests about property amenities, services, and hours
• Continuously expand knowledge of local attractions and culture
• Offer unique, tailored recommendations using personal insights
• Communicate suggestions in a way that excites and engages guest