Full job description

Guest Service Associate - Duties and Responsibilities

The Guest Service Associate is responsible for delivering exceptional customer service to enhance the guest experience. Key responsibilities include:

Welcoming Guests: Greet guests upon arrival, assist with check-in/check-out, and provide a friendly atmosphere.
Customer Support: Address inquiries, requests, and complaints promptly, offering information about hotel amenities and local attractions.
Reservations Management: Manage reservations, including bookings, modifications, and cancellations.
Communication: Collaborate with other departments to coordinate guest services and relay important messages.
Problem Resolution: Handle guest issues with professionalism and follow up to ensure satisfaction.
Billing: Process payments accurately and maintain financial records securely.
Safety Protocols: Ensure guest safety and familiarize them with emergency procedures.
Team Collaboration: Work with housekeeping and maintenance to provide seamless service.
Additional Duties: Perform other tasks as assigned to support hotel operations and guest satisfaction.

Job Type: Full-time

Pay: AED2,000.00 - AED2,200.00 per month

Experience:

Responsibilities