GENERAL INFORMATION

Country/Region
United Kingdom
Province/City
London
Location
The Chancery Rosewood
Department
Rooms - Front Office
Job Type
Full-time Permanent

JOB DESCRIPTION

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
We are seeking a Guest Relations Associate to provide exceptional, personalised service to our guests, ensuring their experience is memorable from start to finish. This role is for someone who thrives on creating meaningful connections, anticipating guest needs, and delivering exceptional service with warmth and enthusiasm. You will collaborate with various departments to ensure smooth operations, consistently exceeding guest expectations, and contributing to the hotel’s reputation for outstanding service. This role is due to start in June 2025.

Key responsibilities:

• Build meaningful connections with guests, actively listening and responding to their requests while offering tailored suggestions.
• Develop a deep understanding of the guest journey, ensuring that every touchpoint is seamless and memorable by anticipating and meeting their needs.
• Be a true expert on all hotel facilities, confidently providing guests with up-to-date information on amenities, services, and events.
• Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Collaborate effortlessly with colleagues across departments, ensuring seamless service and a unified guest experience.

About you:

• You have a genuine passion for guest satisfaction, always seeking to craft memorable and personalised experiences.
• Your exceptional communication skills allow you to build strong, lasting relationships.
• You thrive in a fast-paced environment, seamlessly multitasking while maintaining an unwavering focus on delivering exceptional service.
• You are proactive, always going above and beyond to exceed expectations.
• You are adaptable and resourceful, always finding creative solutions to challenges and ensuring things run smoothly.

Benefits:

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits scheme
• Give days – A paid volunteering day of leave annually
• Birthday day off – A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity and Inclusion
We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
About Rosewood
Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality

• Build meaningful connections with guests, actively listening and responding to their requests while offering tailored suggestions.
• Develop a deep understanding of the guest journey, ensuring that every touchpoint is seamless and memorable by anticipating and meeting their needs.
• Be a true expert on all hotel facilities, confidently providing guests with up-to-date information on amenities, services, and events.
• Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Collaborate effortlessly with colleagues across departments, ensuring seamless service and a unified guest experience