Guest Relations Consultant’s main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to Guest regarding accommodation, services, and activities. They will act as the Communications hub of the hotel, distributing information without delay to the relevant people and departments.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Grade 12 and a qualification in Travel and Tourism will be an added advantage.
• A minimum of 1 year’ experience in a similar position
• Sound knowledge of MS Office suite and ResRequest.
• Knowledge and experience of overall hospitality operations.
• Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.)
• Presentable and well spoken.
• South African or Valid Work Permit

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

Please refer the Job description for details