Looking for amazing work experience in one of Calgary’s most unique sites? Join the team at the Wilder Institute/Calgary Zoo as a Guest Relations Customer Service Representative for the fall and Zoolights season! Guest Relations Customer Service Representatives work at our front gates and provide both the first and the last impression that a visitor receives at the Zoo.
Guest Relations Customer Service Representatives are responsible for crowd and line management, executing sales, access control, concierge desk duties and call centre assistance during high volume periods. As a Guest Relations Customer Service Representative, you will rotate through specific indoor and outdoor workstations when applicable.
Our Purpose | We act for wildlife; saving species and inspiring people to join us.
Our Core Values | Drive impact, nurture connection, cultivate hope, and be bold.

• Greet and engage guests at workstations located throughout the Zoo; aid with directions, questions and necessary messaging
• Be comfortable with fast paced environment with constant change to adapt to business needs; ability to multi-task on high attendance days
• Describe, upsell, and process all sales transactions for day admissions, memberships, Sunday brunch and special events with a focus on meeting/exceeding monthly sales targets
• Operate a POS system, access control scanners
• Assist guests with the paid parking system on Jayman BUILT Plaza
• Provide line management on Jayman BUILT Plaza, in the tunnel, and at the turnstiles using a voice amplifier; ensuring guests comply with Zoo policies
• Assist a specialized team with meeting and organizing spring/summer school bus arrivals, safely guiding 2500+ students daily through the tunnel onto zoo grounds
• Daily set up/take down of signage, stanchions, barricades and scanning desks; and other opening/closing duties as required
• Ensure work area is clean, tidy and sanitized including all desk equipment, counter tops, staff kitchen, bases of stanchions, signage and all other high touch zones
• Comply with the Zoo’s health and safety program
• Other duties as required