QUALIFICATIONS & SKILLS

• Experience in customer service, hospitality, fitness, or wellness settings—onboarding-focused roles preferred.
• Excellent communication, interpersonal, and organizational abilities.
• Familiarity with booking systems, CRM tools, and fitness/wellness apps.
• Friendly, proactive, and adaptable attitude.
• Multilingual skills are a plus.
• A degree or certification in Hospitality, Sports Management, or related fields is advantageous.
  Job Type: Full-time
  Pay: AED3,000.00 - AED5,000.00 per mont

• Greet members and guests with warmth and professionalism.
• Conduct facility tours, explaining zones like cardio, strength areas, studios, and amenities.
• Help members set up or navigate fitness apps, class bookings, and equipment reservations.
• Assist with troubleshooting booking systems or member accounts.
• Check in with new members during their first 30 days.
• Offer support, answer questions, and encourage retention through proactive communication.
• Liaise with trainers, front desk, wellness teams, and sales to fulfill member requests (e.g., class bookings, PT sessions).
• Record interactions, feedback, and member preferences in the CRM accurately.
• Monitor satisfaction and flag opportunities for process improvement.
• Handle occasions like birthdays, promotional offers, or wellness events.
• Coordinate with relevant teams to deliver memorable experiences.
• Monitor KPIs such as onboarding completion, member satisfaction (NPS), CRM data quality, and engagement metrics in the early period.