Company Description
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
Scope Of Position
As Guest Relations Executive you will be responsible for looking after every aspect of the guest journey, from the moment the reservation is made to the final departure, creating unique memories and ensuring Raffles London at The OWO becomes the destination of choice for the guests to return.
Working closely with Front Office, Concierge and Butlers teams, you will ensure the efficient communication before the arrival - building up anticipation and providing our guests with all the insights needed for their trip while always thinking outside the box of what is that can be done to enhance their experience.
You will ensure a warm and genuine welcome for the much-anticipated stay taking pride in introducing the Raffles vast offerings as well as sharing vibrant stories of this magnificent Grade II listed landmark and acting on any further requests our guests may have. You will enjoy a freedom of being creative while delighting the guests and building rapport.
Responsibilities

Please refer the Job description for details