Offer the warmest of welcomes to all arriving guests and ensure each is personally escorted to their bedroom/suite upon guest registration.
Be aware of arrivals and departures to handle guest requests and complaints with specific and personalised attention.
Monitor long stay guest reservations, personally reaching out to them post arrival to reconnect and ensure all is well with their stay.
Act as a role model for the lobby experience, leading by example at all times.
Send updates on guest profiles to Guest Experience team to ensure most accurate and up to date information at all times.
As a Guest Relations Executive, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening (including weekends and bank holidays), so flexibility is required where applicable.
To be a successful Guest Relations Executive candidate, you will have previous experience working in a high-end luxury environment in a customer/guest facing role. You will be an excellent communicator, with a proactive approach and an eye for detail.
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