Full job description

Mint Stay is hiring a Guest Relations Executive (GRE) to accommodate our guests check-ins and look after them throughout their stay to ensure they have the best experience.

Applicant MUST:

• Have guest relations experience within a holiday home operator in the UAE
• Have a UAE driving license
• Have Dubai work experience

Applicants that do not meet these criteria will be disqualified.

Responsibilities:

• Liaising with the housekeeping and maintenance teams to ensure all properties are ready for guests and are always at their mint condition
• Reviewing the guests arrival and departure lists daily
• Meeting & greeting guests on their arrival; and making sure they have a smooth departure
• Collaborating effectively with members of the concierge and security of the properties
• Making sure all guests needs are fulfilled
• Overseeing guest experience throughout their stay from arrival to departure
• Handling all challenging situations and issues in the properties that could occur during guests stays
• Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
• Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operation
• Working on other tasks or ad-hoc projects/activities as required

Skills & Experience

· Experience in guest relations roles within a holiday home operator in the UAE (applicant with no such experience will be disqualified)

· Ability to work in shifts based on rotating daily roster, including on weekends and holidays

· UAE Driving license is a must

· Dubai work experience is a must

· Fluent English speaking is mandatory

· Arabic speaking is a plus

· Ability to solve tough problems on the fly

· Ability to handle pressure

· Ability to prioritize and manage multiple tasks at the same time

· Attentive to detail and very well organized

Job Type: Full-time

Application Question(s):

• Do you have a valid driver's license in the UAE?
• Do you have work experience in Dubai?
• Work Location: In person

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