We are seeking a Guest Relations Executive to deliver a world-class experience to every Harrods guest.
This is your chance to be part of something truly spectacular. Join us in creating memorable experiences that will set the standard for luxury dining worldwide.
You will be joining a passionate, supportive, and award-winning dining team, all within our iconic Knightsbridge store.

ABOUT US

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day.

Reporting to the Guest Relations Manager, the Guest Relations Executive is a pivotal in-store role within the Harrods Restaurants team.
As the first point of contact, you will embody our values of elegance and excellence, ensuring every interaction is seamless, memorable, and reflective of the unrivalled service that defines Harrods.
This multifaceted position focuses on delivering exceptional customer service, maximising footfall conversion into bookings, and ensuring operational excellence across our dining portfolio. A deep understanding of Harrods Restaurants, SevenRooms software, and exceptional communication skills are essential, allowing the Executive to represent the brand with warmth, professionalism, and commercial acumen.

Your responsibilities will also include:

• Act as the in-store ambassador for Harrods Restaurants, delivering five-star service and expert recommendations.
• Build rapport with guests, including VIPs and VICs, ensuring personalised, seamless, and memorable experiences.
• Escort and host guests where needed, coordinating with internal teams to provide discreet, high-touch service.
• Capture guest feedback and insights, sharing trends with management to support development and loyalty initiatives.
• Lead agency and host team briefings to ensure awareness of daily restaurant priorities, gaps, and upsell opportunities.