Guest Relations Executive (HighHouse/NOVA) at OUE Restaurant

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Empathy, Time Management, Multitasking, Attention To Detail, CRM Software, Order Processing, Reservation Management, Sales Recommendations, Data Entry, Microsoft Office

Industry

Hospitality

Description

Answer incoming calls from customers in a professional, friendly, and efficient manner. Take orders and process reservations, while providing information on menu items, specials, and promotions. Assist customers with inquiries about operating hours, location, and services. Resolve customer complaints or issues promptly, striving to exceed customer expectations. Maintain a thorough understanding of OUE Sky’s offerings, policies, and procedures. Accurately enter orders and reservation notes into the CRM system (SevenRooms) and confirm details with customers. Provide recommendations for menu items, specials, and promotions to boost sales. Manage order changes, cancellations, and communicate updates with customers in a timely manner. Ensure customer records in the system are accurately updated and maintained. Collaborate with the Guest Relations, Kitchen, and Operations teams to ensure smooth and efficient service. Follow all company policies and procedures, including those related to safety, hygiene, and data protection. Perform additional administrative tasks, such as generating paperwork, compiling reports, or assisting the outlet, as assigned by the Head of Guest Relations. High school diploma or equivalent (required); a degree in hospitality or customer service is a plus. Previous experience in customer service, call centre, or restaurant settings is preferred. Excellent verbal communication skills and a professional phone demeanour. Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy. Ability to work independently in a fast-paced environment and stay organized under pressure. Familiarity with restaurant menus, brand offerings, and company procedures. Strong attention to detail, with the ability to multitask and prioritize effectively. Proficiency in basic computer skills (Microsoft Office) and experience with CRM software (SevenRooms, TripleSeat).

Responsibilities

The primary duties involve professionally handling incoming customer calls, processing orders and reservations accurately using the SevenRooms CRM, and resolving customer issues promptly. This role also requires maintaining thorough knowledge of offerings and collaborating across Guest Relations, Kitchen, and Operations teams for efficient service.