At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences.
We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for a Guest Relations Executive to join our team at The Reserve and contribute to the future success of Killashee Hotel.

THE RESERVE:

Escape to The Reserve - Where Luxury Meets Exclusivity
The Reserve at Killashee is nestled in 4.5 acres of mature gardens, yet just a stone’s throw away from the enchanting splendour of Killashee.
This ultra luxurious nine bedroom country residence is perfect for guests seeking an elevated experience and offers the utmost privacy, comfort and refinement.
Featuring: Nine luxurious double bedrooms with ensuite and beautiful views of the Kildare countryside, Dining room with private bar facilities, Living room with electric fireplace, Meeting room with smart TV, Large patio with BBQ area and outdoor furniture, Wellness area with Gym, Yoga Desk, Treatment Pods, Hot Tub, Sauna and Outdoor Lounge Area

Liaise with House Manager, about Accommodation and Food and Beverage offering during guest stay to provide an overall comfortable guest experience

• Recommend local tourist spots, including places to dine, shop and sight-se

KEY REQUIREMENTS FOR THE ROLE:

• Proven work experience as a Guest Relations Assistant or similar role in 4* or 5* property
• Full clean Irish driving licence (applicant needs to be over 25 years of age, due to company insurance policy for driving company car)
• Experience with Hotel Management software (PMS)
• Proficiency in English
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

MAIN DUTIES:

• Provide exceptional guest service experiences for clients throughout their stay in The Reserve and main Hotel.
• Ensure guests are properly greeted and welcomed upon their arrival
• Work closely with House Manager on bookings for The Reserve and ensure everything is assigned and prepared as per guest request prior to check-in and arrival date.
• Coordinate arrival time, luggage collection and storage on the day
• Coordinate logistic drop off and pick up times from and to the main hotel during guest stay.
• Promptly address guests’ requests.
• Actively listen to guest request on the day and pass any issues if arises to the House Manager
• Ensure all guests, always receive personalized services.
• Inform guest’s of our hotel services, including breakfast and dining options

• Promote all hotel amenities offered

  Liaise with House Manager, about Accommodation and Food and Beverage offering during guest stay to provide an overall comfortable guest experience

• Recommend local tourist spots, including places to dine, shop and sight-see