MANDARIN ORIENTAL MAYFAIR, LONDON IS LOOKING FOR A GUEST RELATIONS EXECUTIVE TO JOIN OUR FRONT OFFICE TEAM.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

• To deliver exceptional guest service. From pre arrival though to post stay. This role is responsible for ensuring all guest preferences and requests are attended to prior, during and post stay.
• To be a Mandarin Oriental Mayfair ambassador, having that lobby presence, readily available to guests and being able to anticipate needs.
• To ensure service is delivered to Mandarin Oriental standards, respecting all company policies as per department manuals and trainings.
• To act as a brand ambassador enhancing a feeling of comfort, warmth and care to our guests and residents.
• To warmly welcome our guests and visitors at all times enhancing a lasting impression of warmth and care.
• To ensure you are correctly groomed and have received the necessary handover/daily set up as to assist with in house guests, celebrations, VIPs, Fans of MO, F&B and Spa availability.