Job Ref: MAY1276
Branch: Claridge’s
Location: Claridge’s Hotel, London (West)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 8 hours shifts, 5 days per week, including weekends and evenings
Hours per week: 40
Posted date: 13/07/2025
Closing date: 26/08/2025
Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

SUCCESSFUL CANDIDATES FOR OUR GUEST RELATIONS EXECUTIVE OPPORTUNITY WILL:

• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Have previous experience in Reception or Guest Relations and will have worked in a similar role within a luxury hotel environment.
• Provide intuitive service, with absolute understanding of our guests needs to create stories of distinction.
• Be motivated and creative.
• You will have a passion for food and quality products, be a team player who is an avid learner who wants to be challenged and developed.
• Be fluent in spoken and written English
  This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
  Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

MEMORABLE EXPERIENCES

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.
  In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
  Timeless Elegance in Mayfair
  Step into the heart of Mayfair and discover Claridge’s, an Art Deco icon that has epitomised understated elegance since the 1850s. Renowned for impeccable service, timeless design, and inspiring dining, this storied hotel offers signature suites and rooms with soaring views across London. From landmark restaurants to hidden-gem bars, every detail—from Afternoon Tea to cocktail hour—stirs the senses. There are many five-star hotels in London but nowhere quite like Claridge’s

• To check arrival reports for accuracy of reservation, guest history, billing information and profiles.
• Conduct and review VIP arrivals reports for the day and in advance.
• On review of VIP arrivals select range of VIP’s to conduct VIP rooms and suites prior to arrival.
• Coordinate all VIP requirements and inform the relevant Departments.
• To ensure VIP status and VIP amenities are correctly recorded in arriving reservations.
• To review arrivals and departures on a daily basis ensuring that the high value guests are being recognised and amenity requirements are communicated to the appropriate departments for action.
• To support the Coordinator in conducting “Pre-arrival” emails, calls and questioners, recording and informing with relevant requests.
• To ensure pre-arrival requests are being actioned.
• Meet and greet guests on arrival specially VIP and return guests.