Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Guest Relations Executive at Minor International

Aluthgama, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Front Office, Multitasking, Organizational Skills, Politeness, Efficiency, Sales, Public Relations, Communication, Problem Solving, Team Leadership, Hospitality, Diplomacy, Service Orientation, Language Proficiency

Industry

Hospitality

Description

Company Description NH Bentota Ceysands Resort offers comforting familiarity based on three main pillars – value for money, the best location, and service with a human touch – making stays always a pleasure, time after time. Job Description In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. Qualifications • Professional qualification from recognized institute / Diploma / Degree. • Previous experience in Front Office or Guest Services. • Excellent writing and speaking in English and any other languages such as Russian and German is an added advantage. • Good personality and with right attitude to complete daily tasks and lead the team. • Experience with Front Office Systems. • Strong organizational and multitasking abilities.

Responsibilities

As a Guest Relations Executive, you will serve as a key ambassador for the hotel, creating powerful first impressions for guests. You will monitor guest arrivals, ensure reservations are honored, and maintain compliance with brand standards.