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Guest Relations Executive at Minor International

Kalutara, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Communication Skills, Front Office Systems, Problem Solving, Customer Service, Attention to Detail, Proactivity, Innovation

Industry

Hospitality

Description

Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Job Description As a Guest Relations Executive, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience. Qualifications • College degree in hotel management or related field • Previous experience in Front Office or Guest Services • Excellent communication skills • Experience with Front Office Systems • Proficient in English, both written and spoken

Responsibilities

As a Guest Relations Executive, you will ensure that all guests enjoy a positive and memorable experience. You will anticipate guest needs and handle inquiries in a helpful and attentive manner.