Job Summary: The Front Office Agent is responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process, and addressing any guest inquiries or concerns. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Guest Services: Greet and welcome guests upon arrival, provide information about hotel facilities and services, and assist with any special requests.
• Check-In/Check-Out: Efficiently handle the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys.
• Reservations: Manage room reservations, cancellations, and modifications, ensuring accuracy and attention to detail.
• Communication: Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.
• Problem Resolution: Address and resolve guest complaints or issues, escalating to management when necessary.
• Billing: Prepare and review guest bills, ensuring all charges are accurate and properly documented.
• Team Collaboration: Work closely with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Record Keeping: Maintain accurate records of guest information, reservations, and transactions.

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Experience needed

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Previous experience in a customer service or front desk role, preferably in a hotel setting.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Fluency in English; knowledge of additional languages is an advantage.