• Perform all tasks of a Front Office Host as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Provide information about facilities, programs, and other services.
• Review arrival lists to welcome guests
• Attend to special guests and answer their enquiries
• Anticipate guest needs and build rapport with customers.
• Address complaints and escalate as needed.
• Ensure compliance with health and quality standards.
• Assist the Guest Relations Manager and Assistant Guest Relation Manager in all administrative tasks

Just some of the benefits you will enjoy as a Guest Relations Host/ess

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• Life Insurance
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide