JOB DESCRIPTION

Designed in collaboration with Hollywood set designers and West End theatre professionals, LaplandUK is an immersive theatrical experience on an extraordinary scale, transporting families into a world of wonder and beauty.
This award-winning production sells out within hours each year, welcoming more than 170,000 guests to its 30-acre enchanted forest each season—including famous visitors such as Elton John and members of the Royal Family.
Over the course of 4.5 hours, guests journey through five uniquely themed, interactive performances, where storytelling, character interaction, and festive magic come together to create a truly unforgettable adventure.

Working environment and requirements include;

• Indoor and outdoor locations, with prolonged standing and walking across all areas of the experience.
• Guest-facing position, requiring high-levels of interaction on a consistent basis.
• Use of technical equipment, including touchscreen tablets.
• Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity

Our Guest Relations team act as ambassadors of the Lapland brand. They help our guests with any questions, requests, or feedback they may have. Passionate about delivering a premium guest experience, the Guest Relations team are located at key points across the experience, ready to help a guest with whatever they may need, at a moment’s notice.

Responsibilities include;

• Deliver a world-class service to guests, ensuring that any issues or queries are resolved in-the-moment, with a touch of Lapland magic!
• Handle guest complaints professionally and with integrity, liaising with the Event Manager and Head Office, where required, to ensure feedback is managed and followed-up as appropriate.
• Manage the delivery of the ‘Elven Post Office’ activity within The Elven Village.
• Use of our onsite system to assist guests with a variety of questions, queries, and requests.

Working environment and requirements include;

• Indoor and outdoor locations, with prolonged standing and walking across all areas of the experience.
• Guest-facing position, requiring high-levels of interaction on a consistent basis.
• Use of technical equipment, including touchscreen tablets.
• Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity.