Guest Relations - Ilitch Sports + Entertainment at Ilitch Sports + Entertainment

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Communication, Complaint Handling, Policy Enforcement, Safety Awareness, Crowd Management, Wheelchair Escort, Teamwork, Clarity Under Pressure

Industry

Entertainment Providers

Description

Amaze, Inspire, Unite Job Summary: To be an ambassador of Ilitch Sports + Entertainment by providing first class customer service to every single guest. Key Responsibilities: Welcome and greet all of our guests and assist them with any question or need they may have during their visit. Assist outside the arena with line management in all weather conditions. Handle all complaints from start to finish including seating issues and issues with other guests. Run the Guest Service Offices. Engage guests at every opportunity. Assist with finding lost guests. Enforce building policies. Look out for guest's safety and well-being. Assist our disabled guests including wheelchair escorts. Work with other departments to provide each guest with the best possible experience. Jump in and assist in other job duties related to the Guest Experience Team. Minimum Knowledge, Skills and Abilities: High school diploma and one to two years of customer service-related experience is required. Must be comfortable working in large crowds. Must have a pleasant, calm, and outgoing personality. Ability to speak clearly and concisely under pressure. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization. Working Conditions: Irregular and extended hours including nights, weekends, and holidays. Ability to climb stairs and stand for long periods of time. Ability to occasionally lift and/or move up to 25 pounds, including pushing a wheelchair. Will be a few mandatory event days. While performing the duties of this job, you will be exposed to all outside weather conditions. The noise level in the work environment is extremely loud. Frequent visual/auditory stimulation. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Be part of Ilitch Sports + Entertainment’s (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world-class sports and entertainment experiences for fans, guests and partners across multiple world-class venues. Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11-time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four-time World Series champion and charter member of MLB’s American League. IS+E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company. The company operates such major venues as the award-winning and state-of-the-art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America. IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre – the top amphitheater in the world according to Pollstar’s 2022 Year-End Rankings.

Responsibilities

The primary role is to act as an ambassador for Ilitch Sports + Entertainment by delivering first-class customer service, which includes greeting guests, managing lines in various weather, and handling all guest complaints from start to finish. Responsibilities also involve enforcing building policies, ensuring guest safety, assisting disabled guests, and engaging with guests at every opportunity.