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Guest Relations Manager at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Team Leadership, Interpersonal Skills, Communication Skills, Hospitality Software Proficiency, VIP Services, Guest Interaction, Issue Resolution, Service Delivery, Brand Standards, Monitoring Feedback, Training, Supervision, Problem Solving, Customer Service, Attention to Detail

Industry

Hospitality

Description

Company Description We are thrilled to unveil the upcoming launch of our newest all-inclusive luxury lifestyle destination in Ras Al-Khaimah. As we prepare to open doors to this exceptional property, we are seeking visionary managers to join our founding team. This is a rare opportunity to shape the guest journey from the ground up. If you are passionate about excellence, inspired by innovation, and driven to lead with purpose, we invite you to be part of this transformative chapter. Job Description • VIP Services: Manage VIP arrivals, departures, and special requests. • Guest Interaction: Address guest concerns and resolve issues promptly. • Team Leadership: Supervise and train guest relations team members. • Reporting: Monitor guest satisfaction scores and feedback trends. • Brand Standards: Ensure service delivery aligns with brand expectations. Qualifications • Degree in Hospitality Management or related field. • Minimum 3 years in guest relations or front office management. • Excellent interpersonal and communication skills. • Proficiency in hospitality software systems. Additional Information What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities.

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Responsibilities

The Guest Relations Manager will manage VIP services, address guest concerns, and supervise the guest relations team. They will also monitor guest satisfaction scores and ensure service delivery aligns with brand standards.