WHAT YOU WILL DO AS A GUEST RELATIONS MANAGER

• Establishes and maintains a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department and all Andaz Employees.
• Continuously driving Hysat – especially remembers me and my preferences and customer service scores.
• To oversee and manage the Guest Experience Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 5 star service in all interactions with members of the Guest Experience Team.
• Complete all tasks on their designated task list in a timely and efficient manner and ensuring all necessary follow-up and communication is complete prior to ending their shift.
• Must lead by excellent example at all times and act as the point of contact for guest’s issues, requests and queries.
• Participate in daily handover from Shift Leader, act upon this knowledge (dealing with complaints, issues and requests) and share with colleagues to ensure a smooth operation and to provide exceptional 5 star service at all times.
• Schedule Guest Relations schedule according to business needs

Just some of the benefits you will enjoy as a Guest Relations Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwid