Guest Relations Manager - Domes Noruz Kassandra at Domes Resorts & Reserves

Kassandreia, Central Macedonia, Greece -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations Management, Luxury Hospitality, Customer Service, Complaint Resolution, Team Leadership, Communication Skills, Organizational Skills, Multitasking, Stress Management, Detail Orientation, English Proficiency, Property Management Software

Industry

Hospitality

Description

Welcome to Domes! Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe. With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton. Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us. Domes Noruz Kassandra We are currently hiring for our 5* premium resort, Domes Noruz Kassandra, a member of the Noruz internal Domes’ brand, a highly energetic, results-driven and experienced Guest Relations Manager to join our hospitality group, which is focused on offering a luxurious experience for our guests. Some of the responsibilities: Ensure clients are properly greeted upon their arrival Ensure and provide flawless, upscale, professional and high-class guest service experiences Report customer feedback and provide strategic direction to continuously improve overall rating Respond to guests needs and anticipating their unstated ones Monitor daily bookings and ensure assigned sunbeds are prepared prior to check-in Promptly address guests’ requests Actively listen to and resolve complaints Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of services Promote all amenities and conveniences Manage guest relations team to ensure we comply with all standards and operating procedures Useful to have: High School diploma, general education degree or international equivalent required. College degree preferred. Proven work experience as Guest Relations in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred. Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred. What you will bring: Excellent communication and people skills. Good organizational and multitasking abilities. Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations. Detail Orientation. A team player with a positive can-do attitude and a hands-on, results-driven approach. You will benefit from: Competitive Remuneration Package Indefinte Contract Continuous learning and development opportunities Friendly work environment Domes Resorts is an equal opportunity Employer. All applications will be treated in strict confidentiality. Please note: Only short-listed candidates will be contacted.

Responsibilities

The Guest Relations Manager is responsible for ensuring high-class guest experiences, managing the guest relations team, and resolving customer complaints. They must monitor bookings and coordinate communication between guests and staff to maintain luxury service standards.