Job Ref: CG11710
Branch: DoubleTree by Hilton Harrogate Majestic
Location: DoubleTree by Hilton Harrogate Majestic
Salary/Benefits: Great Salary + Cairn Staff Rate + Other Benefits!
Contract type: Permanent
Hours: Full Time
Shift pattern: 06:45-15:15, 14:15-22:45, combination of mid shifts based on business needs
Hours per week: 40
Posted date: 11/06/2025
Closing date: 13/07/2025

ABOUT US:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

ABOUT THE ROLE…

From the moment a guest steps into one of our hotels, your warm welcome sets the tone for a genuinely memorable stay. As Guest Relations Manager, you’ll lead the guest services team during your shift, creating a welcoming, seamless and standout experience.
You’ll be the go-to person for our guests, ensuring everything from check-in to check-out runs smoothly. With oversight of the front-of-house and support across departments, you’ll also act as Duty Manager, assisting with guest enquiries and resolving any issues swiftly and professionally.

KEY RESPONSIBILITIES INCLUDE:

• Leading and supporting the guest services team on shift
• Delivering exceptional customer service and resolving challenges promptly
• Acting as Duty Manager across various departments
• Handling guest feedback with empathy and professionalism
• Contributing to smooth day-to-day hotel operations