Guest Relations Manager/ Guest Experience Manager at Minor International

Surat Thani, Surat Thani, Thailand -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Team Collaboration, Quality Standards, Time Management, Proactive Approach, Cultural Awareness, Opera PMS, Problem Solving, Attention to Detail, Accountability, Communication, Leadership, Training, Hospitality, Service Excellence

Industry

Hospitality

Description

Company Description Anantara Lawana Koh Samui Resort boasts a beautifully renovated beachfront, offering timeless elegance on Koh Samui. Recently distinguished with a MICHELIN Guide One Key accolade and ranked among the top 10 in Thailand in the Condé Nast Traveller UK Reader's Choice Awards 2024, the resort blends modern comforts with Samui’s rich history, making it a standout destination for those seeking the perfect place to stay in Chaweng. The resort’s Sino-Thai design reflects Samui’s heritage, inspired by early settlement culture and an immersive nature landscape. Indulge in unforgettable moments on our island sanctuary – from the Glimpse of White Lotus experience at The Singing Bird Lounge, featured in the premiere episode of The White Lotus Season 3, to dining among the treetops at Koh Samui’s only elevated treetop venue, Tree Tops Signature Dining. Savour rich flavours at our 4 beachfront restaurants, embark upon Sunrise Kayak adventures, join outdoor circuit training sessions at our Boxing Ring with views of island vistas, and unwind at Anantara Spa. Anantara Lawana honours Samui’s natural beauty and cultural heritage, offering a truly rejuvenating beachfront escape. Job Description As a Guest Relations Manager you are an integral part of our team and will collaborate closely with the Assistant Front Office Manager, overseeing the daily operations in terms of guest satisfaction. Your role is pivotal in upholding the utmost standards of quality in both products and services. Dedication to delivering an exceptional level of service to all guests is paramount. Additionally, your responsibilities will extend to the development of skills and competencies among direct reports and colleagues, ensuring a continuous commitment to excellence. Qualifications Minimum Qualifications Previous experience working in 5 star resorts Previous experience as a Duty Manager or Guest Relations Supervisor / Manager Confident in handling various issues Experienced in Opera PMS Fluent in English, both written and verbal Must hold a local citizenship Desired Qualifications High attention to detail, ownership and accountability Excellent time management skills Pro-active vs re-active approach Familiarity with Thai cultural practices and nuances to enhance service quality and guest experiences.

Responsibilities

As a Guest Relations Manager, you will oversee daily operations related to guest satisfaction and uphold quality standards in products and services. You will also focus on developing skills and competencies among your team to ensure a commitment to excellence.