Guest Relations Manager - InterContinental Hayman Great Barrier Reef
Hotel Brand: InterContinental
Location: Australia, Queensland, Hayman Island
Hotel: Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801
Job number: 151353

ABOUT US

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

WHAT WE NEED FROM YOU

The ideal candidate will bring exceptional communication and interpersonal skills, with the ability to build genuine connections with guests and colleagues. Experience in guest relations within a luxury hotel, strong leadership capabilities, and effective problem-solving are essential. Fluency in English, proficiency in hotel systems, and flexibility to work varied shifts will help ensure success, tertiary education (degree or diploma level) in Hotel Management or related field is highly desirable.

The Guest Relations Manager is responsible for leading Guest Relations at the Resort, delivering outstanding service and personalise experiences of each guest. This includes overseeing VIP and loyalty program guests, handling escalated guest concerns and ensuring smooth communication between departments to enhance the overall guest journey. This position requires strategic planning, a hands on approach to guest service and a proactive attitude in maintaining and exceeding guest satisfaction scores.
Position title: Guest Relations Manager
Salary range: $87,000 – $92,000 per annum, not inclusive of superannuation.