Start Date
Immediate
Expiry Date
25 Jul, 25
Salary
0.0
Posted On
26 Apr, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Vip, Interpersonal Skills, Management Skills, Customer Service, Front Office, Stress Management, Reliability, Communication Skills, Service Levels, Continuous Improvement, Organizational Performance, Amenities, Conflict Resolution, Service Orientation
Industry
Hospitality
ADDITIONAL INFORMATION
Job Number25070381
Job CategoryRooms & Guest Services Operations
LocationJW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TN
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
JOB SUMMARY
The Guest Relations Manager should offer a high level of both proactive and reactive customer service. They are expected to support and follow up with guests’ requests, proactively identify ways that the guests stay can be made memorable as well as building relationships with VIP and high-profile guests offering the highest level of customer service. They should champion customer service within the hotel, strive to make sure that every guest has a seamless experience, enjoyable stay and their expectations exceeded.
EXPERIENCE:
SKILLS AND KNOWLEDGE:
Please refer the Job description for details