Guest Relations Manager at Minor International

Surat Thani, Surat Thani, Thailand -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Public Relations, Leadership, Communication, Interpersonal Skills, Customer Service, Event Coordination, Team Management, Problem Solving, Attention to Detail, Fluency in Thai, English Proficiency, Dynamic Personality, Service Orientation, Training, Feedback Monitoring

Industry

Hospitality

Description

Company Description Avani Chaweng Samui Hotel & Beach Club (Seen Beach Club) Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape and fun vacation, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Job Description In this role you are a key ambassador for Seen Beach Club, creating powerful first impressions and lasting memories for our guests. You will lead by example with friendly and outgoing personality, showing genuine interest in meeting and taking care of guests and public relations ambassador always demonstrating the highest level of courtesy, efficiency and professionalism. You will oversee daily guest interactions, reservations and events to ensure that all requests are fulfilled and expectations are exceeded. Staying up-to-date with all product knowledge including menus, promotions, and special events is essential. You will also guide and motivate the Guest Relations, Hostess, and PR teams to ensure every guest enjoys a seamless, engaging, and memorable experience that reflects the vibrant spirit of Seen Beach Club. Key Responsibilities: Supervise and support the Guest Relations, Hostess and PR teams to deliver a warm, professional, and memorable guest experience. Handle VIPs, repeat guests and special events with personalized attention. Coordinate with marketing and operations to plan promotional and PR activities. Lead, train and coordinate the public relations team on routes, schedules and key spots for guest engagement. Monitor guest feedback and take proactive action to maintain high satisfaction levels. Ensure all guest touchpoints reflect the brand identity and service standards of Seen Beach Club. Qualifications Fluency in Thai to ensure effective communication with team members. College diploma in hotel management or related field Minimum 3–5 years of experience in F&B operations or guest relations management Strong leadership, communication and interpersonal skills. Good English skills, both written and spoken Dynamic, guest-oriented, and passionate about delivering outstanding service.

Responsibilities

Supervise and support the Guest Relations, Hostess, and PR teams to ensure a memorable guest experience. Handle VIPs and special events with personalized attention while coordinating promotional activities.