Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Job Description
Guest Relations Manager - Overnight: Be the Heart of the Guest Experience, Even After Hours.
As Guest Relations Manager - Overnight, you’ll lead our Front Office operations during overnight hours, ensuring our guests experience seamless luxury service around the clock. Reporting to the Director of Front Office, you will serve as the senior leader on duty overnight, supporting colleagues, resolving guest concerns, and maintaining service excellence when the hotel sleeps.

OPERATIONAL LEADERSHIP & GUEST EXPERIENCE

• Lead the overnight guest experience, ensuring timely response to concerns and maintaining luxury service standards
• Act as the senior leader on property overnight, coordinating with security and other departments as needed
• Monitor guest feedback and uphold service quality during overnight hours
• Assist with morning report preparation and ensure smooth handover to daytime leadership

THE PHYSICAL JOB REQUIREMENTS INCLUDE:

• Primarily overnight shift work balancing guest interaction and independent administrative tasks
• Ability to lift/carry up to 50 lbs occasionally
• Occasional bending, pushing, kneeling, stair or ladder use
• Ability to stay alert and focused during overnight hours in a low-traffic, high-responsibility environment
  Additional Information

VISA REQUIREMENTS:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Reporting to the Director of Front Office, you will lead and inspire our overnight Front Office team, ensuring luxury guest service, colleague support, and effective communication between day and night operations.