WHO WE ARE

At Vie Management, we cultivate a workplace where innovation thrives, and every employee’s ideas are valued and put into action. While we embrace a structured, team-oriented environment, we also encourage creativity, self-discipline, and an entrepreneurial mindset.
Our commitment to diversity and inclusion enables us to attract and retain top talent, leveraging our team’s unique perspectives to drive innovation and create exceptional living experiences. By fostering collaboration and embracing new ideas, we continue to redefine modern living.
We are looking for a Guest Relations Manager at our Tuscaloosa, Alabama community, who is passionate about hospitality, resident satisfaction, and operational excellence. In this role, you will lead efforts to create an upscale, community-driven living experience while ensuring seamless day-to-day operations. If you thrive in a fast-paced setting, excel at building relationships, and take a proactive approach to service, we want to hear from you!

MUST HAVE ABILITIES -

• Natural Credibility and Leadership Skills - Diversity of experience through Hospitality, sales, operations, development and Student Housing
• Energetic and Supportive – Entrepreneurial spirit; “go-getter”
• Ability to Communicate – Open, honest, gives and receives feedback; expresses ideas and thoughts
• Empathetic – Kind; treat other fairly
• Ability to Make Tough Decisions – Problem solver, provokes thought, and moves quickly towards action

QUALIFICATIONS –

• Minimum 3 years management experience in, Hospitality, Resort or Property Management
• Sales and business development experience
• Experience with Microsoft Office (word, excel, PowerPoint)
• Experience with Entrata preferred
• Field management, experiential marketing, sales, marketing, and business development
• Managing integrated marketing campaigns from inception to completion

• Answer all incoming phone calls professionally and direct them appropriately.
• Perform timely and accurate data entry of resident information in property management systems (Entrata or equivalent).
• Conduct customer service calls and surveys to assess resident satisfaction and implement improvements.
• Provide detailed reports and recommendations to improve guest service, operations, and property maintenance