Guest Relations Manager at Tashas Group

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, VIP Services, Relationship Building, Networking, CRM Management, Commercial Awareness, Emotional Intelligence, Luxury Hospitality, Conflict Resolution, Corporate Partnerships, Reservation Management, Communication Skills

Industry

Restaurants

Description

At Bungalo34, hospitality is deeply personal. Set on the shores of Pearl Jumeira, Bungalo34 is a destination where beautiful food, exceptional service and unforgettable moments come together. We are looking for a Guest Relations Manager who shares our passion for creating meaningful connections with people while helping grow one of Dubai's most celebrated dining destinations. This is far more than a traditional guest relations role. We're looking for someone who naturally builds relationships, knows how to create memorable experiences, and understands that genuine hospitality and commercial success go hand in hand. You'll be the face of Bungalo34 on the restaurant floor, welcoming guests, nurturing loyal relationships, recovering service moments with grace, and actively bringing new business through your network, partnerships and personal initiative. You'll work closely with our operations, reservations and marketing teams to grow our guest community, increase repeat visits and ensure every guest leaves wanting to return. What you'll be doing Creating exceptional guest experiences through a warm, visible presence during every service. Building lasting relationships with our regular guests and VIP clientele. Growing the business through concierge relationships, corporate partnerships and personal networking. Driving reservations, repeat visits and group bookings. Managing guest feedback with professionalism and care, turning challenges into opportunities. Using SevenRooms CRM to build meaningful guest profiles and deliver truly personalised hospitality. Collaborating with our leadership team to continuously elevate the Bungalo34 experience. We're looking for someone who Has 3–5 years' experience within luxury hospitality, guest relations, VIP services, reservations or restaurant management. Naturally connects with people and builds trust with ease. Has strong commercial awareness and enjoys contributing directly to business growth. Is confident networking with hotel concierges, corporate clients and high-value guests. Has exceptional communication skills and emotional intelligence. Thrives in a fast-paced luxury dining environment. Has experience with SevenRooms or a similar CRM platform (advantageous). Why Bungalo34? At Tashas Group, we believe hospitality is about making people feel seen, valued and remembered. We create beautiful food in stunning environments, delivered with warmth, generosity and attention to every detail. If you're passionate about luxury hospitality, love building relationships and want to play an important role in growing one of Dubai's most iconic restaurants, we'd love to hear from you.

Responsibilities

The Guest Relations Manager is responsible for creating exceptional guest experiences and nurturing relationships with VIPs and regulars. They will drive business growth through networking, corporate partnerships, and the use of CRM tools to personalize hospitality.