Guest Relations Officer

at  1Group

JOB REQUIREMENTS:

• Candidates must possess at least 2 years of Call Centre / Cabin Crew / Hospitality experiences, preferably from Night Business Industry;
• Proficient in Microsoft Office (especially Excel and PowerPoint);
• Customer service oriented, result driven & good team player;
• Excellent communications & interpersonal skills;
• Able to work in a fast paced environment;
• Able to commit club hours, weekends and public holidays.

• To deliver professional and expert concierge services to customers.
• To handle customer requests or enquiry via phone, email, and/or chat.
• Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
• Establish relationships with customers with a positive customer experience feeling after every contact.
• Communicate responses in a clear, professional, timely and concise manner.
• Work with team and resources to provide customer with requested service.
• Other ad-hoc duties as assigned.