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Guest Relations Officer at Accor
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Opera System Proficiency, Microsoft Proficiency, English Fluency, Guest Relations, Check-in/Check-out, Reservation Management, Customer Service, Communication Skills, Organizational Skills, Handling Inquiries, Report Preparation

Industry

Hospitality

Description
Company Description The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience. Job Description Perform check IN/OUT of guests using Opera system. Welcome and greet guests, answer inquiries and incoming calls. Prepare occupancy and guests report Maintain group and individual arrival report daily. Inform guests of hotel rates and services and create/cancel/confirm reservations. Provide information about our hotel, available rooms, rates and amenities Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Qualifications Work experience as a Hotel Front Desk Agent, Receptionist or similar role Proficiency in Opera and Microsoft Fluency in English; additional languages are a plus Excellent communication and organizational skills Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

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Responsibilities
The primary duties involve managing guest interactions, including performing check-in/check-out procedures using the Opera system and handling all guest inquiries and reservations. This role also requires maintaining daily occupancy and group arrival reports and coordinating with housekeeping to ensure room readiness.