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Guest Relations Officer - Chinese Speaking at Accor
Bangkok, , Thailand -
Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Relations, Mandarin Proficiency, English Proficiency, Hospitality Management, Complaint Handling, Multi-tasking, Teamwork, Customer Service, Front Office Operations

Industry

Hospitality

Description
Company Description Novotel Bangkok Platinum Pratunam sits in the heart of Bangkok’s fashion and shopping district. Connecting to the city’s top attractions and public transport hubs. Take Bangkok’s central skywalk to the central of shopping centres for a shopping paradise. Step just outside the hotel to browse the bargains at Pratunam Fashion Mall or the market across the street. Job Description Welcome guests on arrival, register and issue room keys according to departmental standards and procedures. Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Liaise closely with other relevant departments to ensure that guests requests and needs are met. Update and maintain repeat guest history system. Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue. Handle guests’ complaints and comments tactfully and efficiently. Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed. Qualifications Tertiary education in Hospitality Management or related disciplines Able to work independently and handle shift duties Good command of spoken English and Mandarin Minimum 2 years of relevant experience Able to multi-task and work under pressure in the busy operations The ability to work well in a team environment Driven, dynamic and energetic Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities
Welcome guests, manage registration and room keys, and ensure VIPs and members receive specialized recognition. Coordinate with other departments to meet guest needs and handle complaints efficiently while promoting hotel facilities.