1. MEMBERS/GUESTS INTERACTION:

• Greet and welcome members/guests with a friendly, professional demeanor.
• Assist customers with seating, take orders, and ensure their needs are met during their visit.
• Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction.

REQUIRED SKILLS AND QUALIFICATIONS:

• Communication Skills: Strong verbal and written communication abilities to interact effectively with members/guests and colleagues.
• Customer Service: Previous experience in customer service, ideally within the food and beverage industry.
• Problem-Solving Skills: Ability to handle difficult situations or complaints calmly and efficiently.
• Organizational Skills: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively.
• Team Player: Ability to work collaboratively with the café team.
• Positive Attitude: Friendly, approachable, and able to stay calm under pressure.
• Knowledge of Food & Beverage: Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences.

PREFERRED QUALIFICATIONS:

• Previous Experience: 1-2 years of experience in a members/guests-facing role, particularly in the hospitality or foodservice industry.
• Languages: Fluency in more than one language can be an asset, especially a diverse members club.
• Café or Restaurant Experience: Experience working in a café environment, with knowledge of café operations and customer expectations.