Guest Relations Officer at Four Seasons Hotels Limited - Turkey

Chiyoda, , Japan -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Problem Solving, Customer Service, Teamwork, Attention to Detail, Time Management, Flexibility, Organizational Skills, Cash Handling, Bilingual, Hospitality, Guest Relations, Upselling, Technical Skills, Ethical Judgment

Industry

Hospitality

Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired. GSO(ベルアテンダント)は、ゲストサービスチームの重要な一員であり、主な目的はお客様が最初から快適にお過ごしいただけるようお手伝いすることです。ホテルにおける「最初」と「最後」の印象を担うこの部署は、特に大きな責任を持つポジションです。 GSOはホテル内のベルスタンドに常駐し、ご到着およびご出発の際にお客様のお名前でご挨拶をいたします。到着されたお客様の荷物をお部屋までお運びし、ご出発の際には荷物をホテルの入口や一時預かり所までお運びします。また、ご到着時にはお客様にホテルの施設やサービスについてのご案内（オリエンテーション）も行います。 GSO(The Bell Attendant) is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. GSO is stationed at the bell stand inside the hotel and greets each guest by name upon arrival and departure. The Bell Attendant transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. GSO also provides arriving guests with a hotel orientation. 【応募資格/Qualifications】学歴：高校卒業もしくは同程度 EDUCATION: High School education or equivalent experience 経験：ラグジュアリーホスピタリティブランドにて、同等のポジションの経験が1～2年あることが望ましい EXPERIENCE: 1–2 years of experience in a similar position within a luxury hospitality brand is preferred. 語学スキル：日本語・英語共に高いコミュニケーション力・文章力（ビジネスレベル）必須 Language: Strong communication and writing skills in both Japanese and English (Business level) required 出張：なし TRAVEL: No 【主要職務および成果（KEY ACTIVITIES / OUTCOMES）】 ■People Functions（人事・チーム関連）同僚、上司、及びすべての部署との間で、調和の取れたプロフェッショナルな関係を維持する Maintain a harmonious and professional relationship with co-workers, supervisors, and all departments. Four Seasonsの就業規則・行動基準を遵守する Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. フロントオフィスチームのメンバーをはじめ、ホテル全体の従業員と健全で前向きな関係を築く Develop healthy and positive relationships with other Front Office team members and all hotel employees. 必要に応じて、部署内の他の業務をサポートする Assist in other areas of the department as needed. 日本語および英語での高いコミュニケーションスキルを有すること。 Need good communication skills in both Japanese and English. ■Product Functions（業務・オペレーション関連）すべてのローカルおよびコーポレートの方針、就業規則、ベンチマーク基準が適切に適用されていることを確認する Ensure all local and corporate policies, work rules, and benchmark standards are properly applied. Golden」を活用し、最大限のゲスト認知と満足度を実現する Utilize Golden appropriately for maximum guest recognition and satisfaction. ゲストとのつながりを深め、滞在全体または特定の問題に関するフィードバックを得て、問題解決に努める Develop guest connections, gather feedback, and actively seek solutions to resolve issues. チェックイン・チェックアウト、手荷物対応、到着・出発に関する準備、その他ゲストリクエストに対応する Verify arrival and departure details, arrange luggage handling and transportation, and other requested services. ウェルカムパッケージや案内資料（ホテルマップ、ジョギングマップ、キー封筒、ウェルカムカード／レター、アクティビティスケジュール等）の準備 Prepare and double-check guest arrival information and welcome packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule). ベンチマーク基準に基づきスムーズなチェックイン・チェックアウトを実施 Perform smooth check-in and check-out process based on benchmark standards. 割り当てられた現金管理業務を正確に行う Maintain assigned cash bank, handle cash, checks, foreign currency, and reconcile all transactions at shift end. ゲストからの問い合わせやクレームに迅速・丁寧に対応 Handle all guest interactions with high hospitality and professionalism, resolving complaints and assisting with inquiries. シフト中に発生した不具合（Glitch）を報告 Actively report any glitches during shifts to the Supervisor or Guest Relations Manager. 予約課・コミュニケーションオペレーター不在時の予約受付や電話対応 Accept reservations, changes, and cancellations in the absence of Reservations Department staff, and handle guest calls. ゲストリレーションズマネージャーやフロントオフィスマネージャーから指示されたその他業務 Perform any additional duties as assigned by Guest Relations Manager or Front Office Manager. ■Profit Functions（収益管理関連）  客室アップグレード、スパ、料飲サービス、その他ホテルアクティビティなど、収益につながるアップセルの機会を探る Seek opportunities for upselling guests to higher room categories, spa, food & beverage, and other hotel activities. 経費を管理・抑制する Maintain and control expenses. 【能力要件（Competencies）】 ■行動面での主な能力/KEY BEHAVIOURAL COMPETENCIES 優れた文章力・口頭でのコミュニケーション能力 Excellent written and verbal communication skills. 倫理的に判断し行動できること Apply an ethical approach to all situations. 効率的にリソースを活用し、ホテルの目標達成に貢献できること Plan and monitor duties to ensure effective and efficient use of resources to achieve hotel objectives. 高い対人スキルを有すること Strong interpersonal and relationship-building skills. 複数業務を同時に遂行できること Demonstrate the ability to multi-task. 安全・整理された方法で業務を行えること Work in a safe, prudent, and organized manner. ■専門的スキルおよび知識/TECHNICAL SKILLS AND KNOWLEDGE 柔軟な勤務スケジュールに対応可能であること Require a flexible schedule to accomplish all major responsibilities and tasks. 会計原則や内部統制に関する実務知識を有すること Require working knowledge of accounting principles and Four Seasons internal controls, policies, and procedures related to cashiering. FAX、コピー機、電話、加算機、電卓、PCなどの操作ができること Ability to operate fax, scanner, copier, telephone, adding machine, calculator, and computers. Opera、モバイルアプリ、Four Seasons MessengerなどのITアプリ操作ができること Require knowledge of and ability to operate computer equipment, Opera, Mobile App, Four Seasons Messenger, and other IT applications. 英語・日本語での読み書き・会話能力を有すること。 Good ability to read, write, and speak both English and Japanese. ■機能的スキル/KEY FUNCTIONAL COMPETENCIES チームワークを大切にすること / Team player ゲスト満足を最優先に考えること / Guest satisfaction oriented 優れた問題解決能力を持つこと / Excellent problem solver 内部統制やホテル基準を理解していること / Clear understanding of internal controls and hotel quality standards サービスへの強い責任感を持つこと / Strong commitment to service 客室内の基本的なトラブルシューティングが可能であること / Provide basic troubleshooting support for in-room services (Internet, TV, movies, games, web service) Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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Responsibilities

The Guest Relations Officer is responsible for ensuring guests are well looked after from arrival to departure, providing a warm welcome and assisting with luggage and hotel orientation. This role requires maintaining professional relationships with guests and staff while ensuring compliance with hotel policies and standards.