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Guest Relations Officer (Japanese Speaking) at Accor

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Japanese language, Guest relations, Hospitality management, VIP guest services, Communication skills, Interpersonal skills, Customer service, Cultural awareness

Industry

Hospitality

Description

Company Description Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement. Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay. Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city. Job Description Supports the Guest Experience Manager and ensure Japanese speaking and VIP guests’ experience meets expectations from pre-arrival to departure. Prepares for the Japanese speaking arrivals and take care of the special arrangements/requests. Facilitates the in-room check-in of Japanese speaking guests and guests with transfer-in. Monitors Japanese speaking arrivals, in-house and departures, and offer assistance through the duration of their stay. Qualifications Graduate of a Degree in Hospitality Management or any related field. Minimum of one (1) year of relevant experience in a luxury hotel is an asset. Fluency in Japanese language (reading, writing and speaking). Knowledge of Japanese culture and customs is an asset. Service-oriented with excellent communication and interpersonal skills. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Relations Officer supports the Guest Experience Manager by ensuring Japanese-speaking and VIP guests receive personalized service from arrival to departure. Responsibilities include facilitating in-room check-ins, managing special requests, and providing ongoing assistance throughout the guests' stay.