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Guest Relations Officer - Japanese Speaking | AYANA BALI at AYANA Hospitality

, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Japanese Language, English Language, Customer Service, Problem Solving, Communication, Hospitality, Attention to Detail, Teamwork, Cultural Awareness, Time Management, Organization, Conflict Resolution, Adaptability, Interpersonal Skills, Rapport Building

Industry

Hospitality

Description

Join our team and be part of the continued success of Bali’s largest integrated resort. We offer an exciting career opportunity for an individual with the following details: Responsibilities Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Ensure compliance with health and quality standards Only for Indonesian Citizen Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2) Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable Fresh Graduates are welcome

Responsibilities

The Guest Relations Officer will welcome guests, attend to special inquiries, and prepare welcome folders. They will also provide information about amenities and address customer complaints as needed.