Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA at AYANA Hospitality

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Korean Fluency, English Proficiency, Guest Relations, Customer Service, VIP Handling, Interpersonal Communication, Opera PMS, Complaint Resolution, Hospitality Management

Industry

Hospitality

Description

At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service. Responsibilities Review arrival lists to welcome guests Attend to special guests (e.g., VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g., room service menus, area descriptions) Provide information about amenities, area and venues, and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Ensure compliance with health and quality standards Fluent in Korean, with proficiency in English Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality Experience in operating hotel management software such as OPERA is an advantage Strong communication and interpersonal skills Customer-oriented with a positive attitude Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable Positive Working Great Environment Supportive Team Work

Responsibilities

The Guest Relations Officer is responsible for welcoming Korean-speaking guests and ensuring a high level of service for VIPs. Key duties include managing arrival lists, providing information on amenities, and addressing customer complaints.