Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA at AYANA Hospitality

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Korean Language, English Proficiency, Customer Service, Communication Skills, Interpersonal Skills, Problem Solving, Hospitality, Guest Relations, Attention to Detail, Positive Attitude, Teamwork, Health Standards Compliance, Hotel Management Software, Rapport Building, Travel Arrangements Assistance, Complaint Resolution

Industry

Hospitality

Description

At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service. Responsibilities Review arrival lists to welcome guests Attend to special guests (e.g., VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g., room service menus, area descriptions) Provide information about amenities, area and venues, and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Ensure compliance with health and quality standards Fluent in Korean, with proficiency in English Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality Experience in operating hotel management software such as OPERA is an advantage Strong communication and interpersonal skills Customer-oriented with a positive attitude Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable Positive Working Great Environment Supportive Team Work

Responsibilities

The Guest Relations Officer will create a welcoming atmosphere for guests and ensure that Korean-speaking guests receive high-quality service. Responsibilities include welcoming guests, addressing inquiries, and anticipating guest needs.