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Guest Relations Officer- Korean Speaking at Filinvest Group

San Fernando, Pampanga, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Korean Speaking, Communication, Customer Service, Event Management, Problem Solving, Booking Management, Coordination, Team Collaboration, Conflict Resolution, Information Sharing, Scheduling, Support, Hospitality, Professionalism, Attention to Detail

Industry

Hospitality

Description

Filinvest Company: Quest Plus Conference Center, Clark Job Description: Greet and welcome guests, ensuring they feel comfortable and valued from the moment they arrive. Assist Korean-speaking guests with any inquiries or needs, providing clear communication and support. Handle bookings and reservations for tee times, ensuring smooth scheduling and coordination. Address guest concerns and complaints promptly and professionally, aiming to resolve issues to the guests satisfaction. Offer information about the golf course, facilities, and services available, including any special events or promotions. Work closely with other departments such as the pro shop, restaurant, and maintenance to ensure a seamless guest experience. Help organize and manage events, tournaments, and special activities, ensuring they run smoothly, and guests have a positive experience.

Responsibilities

The Guest Relations Officer is responsible for greeting and welcoming guests, assisting Korean-speaking guests with inquiries, and handling bookings for tee times. They also address guest concerns and collaborate with other departments to ensure a seamless guest experience.